Faq


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General

Our items are sold exclusively on ThemeForest marketplace. Themeforest is a marketplace for digital goods, mostly themes and templates for different platforms and software. Why ThemeForest you may ask? Well, they’re certainly the biggest marketplaces for such products on the web.

Category: General

Most items have a “BUY FROM THEMEFOREST” button where you’ll be redirected to ThemeForest. Here you will need to create an account and the checkout process would be really easy.

Category: General

To see a list of items that you’ve purchased, login to your ThemeForest account and go to your Downloads section. You can re-download them from here aswell.

Category: General

To download an item that you’ve purchased, login to your ThemeForest account and go to your Downloads section. You can re-download them from here aswell.

Category: General

Yes, no worries! ThemeForest is a marketplace where we exclusively post and sell our work. Also payments and purchases are made through ThemeForest.

Category: General

We’d love to take any type of project, especially if it’s related with one of our products. Please, proceed here.

Category: General

We are delighted to hear that! You can rate our items in your Downloads section in ThemeForest. On the right column of the listed items, you can see the rating/review box.

Category: General

Yes. You can customize our items to fit the needs of your end product. For example: You could change the colors, text, and layout of a theme or convert an HTML template into a WordPress theme for a single client.

Category: General

Simply switching, no, however you can try getting a refund. To do so, please proceed here.

Category: General

Pre-sales

Unfortunately not, neither any of the Standard nor Extended licenses permit that. Each domain must have it’s own license.

Category: Pre-sales

Yes, for every item we’re selling, we have a documentation provided inside the downloaded package from Themeforest. We tried covering all the main areas of installing and getting to work with the item, however if you need extra help, please open a new ticket on our support desk.

Category: Pre-sales

For the moment, no, but we’ll gladly respond to any presale question you have. We’re also planning to add a testing sandbox for our items to be tested prior purchase. That’s because we do believe in testing/trials before purchasing, however it’s a bit difficult to provide such feature for these type of items.

Category: Pre-sales

Our items are mostly covered by ThemeForest’s Standard Licenses. Please read more about Standard Licenses , Extended Licenses or general Frequent asked questions about the Licenses.

Category: Pre-sales

Support

Please and see this 1 minute tutorial about how to find it.

Category: Support

Support for our items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with the latest software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins that are not bundled with the theme
Category: Support

Please register a new account and open a new ticket at our support center.

Category: Support

If you get either of these messages it means that you have not uploaded the correct folder. Make sure that you are uploading the theme folder only, and NOT the entire downloaded zip file from ThemeForest. See this tutorial for further assistance.

Category: Support

We are 100% confidential with our buyer’s credentials and you should not worry. We do however recommend creating temporary access details (for back-end or FTP). For example instead of providing us your personal account, try creating a temporary username like themeenergy_support which you can then disable after we solve the problems.

Category: Support

Unfortunately no. Also we can’t guarantee that all plugins will work with our themes and templates. We can also not be held responsible for third-party plugins and their functionality or customization.

Category: Support

Themes & templates

Quoting from Google: WordPress is a free and open-source blogging tool and a content management system (CMS) based on PHP and MySQL. Read more on WordPress’s wikipedia page:

A WordPress Theme is a collection of files that work together to produce a graphical interface with an underlying unifying design for a website. These files are called theme files. A Theme modifies the way the site is displayed, without modifying the underlying software.

See more on WordPress’s CMS Official Website

Usually no programming knowledge is required. We always try to provide enough options and settings without bloating the theme with unnecessary code. However, you do need to know how to install WordPress on your domain.

HTML Template are static, non-back-end packages of html code filled pages. Each HTML template contains .html pages, CSS stylesheets, JavaScript files and some PHP helpers. These templates are recommended for static websites that don’t require an administrator panel functionality or they’re recommended for developers who are interested in converting them into CMS applications (like Joomla, WordPress, Drupal or custom PHP or ASP CMS’s). They’re usually easy to be handled or deployed via FTP if you don’t mind changing some texts and images path.

Yes and No. A basic understanding of HTML, CSS and some JavaScript or PHP is required to modify any HTML template, but only on a deeper customization level. For basic text changes or image path changes, or even chunks of code, this does not require any special coding skills. It all depends on what you’re planning to do with it.

Unfortunately not. HTML templates are not WordPress themes and cannot be used with WordPress without additional programming.

We provide free installation to our customers. Please go to our support center and open a new ticket. Do not forget to include your FTP and WordPress admin access when creating the ticket.

Yes, we do. More information can be found here.

Yes they’re provided with sample and dummy data content in order to help you to easily replicate the theme’s demo structure. Please note that photos from the demo website are not included due to envato asset policy.

Updates

Yes they are.

Category: Updates

We send out email notifications when an update is released. To enable receiving them, please go to your Downloads page on Themeforest and enable “Get notified by email if this item is updated” next to the thumbnail of the item.

Category: Updates