Faq

Support

Please and see this 1 minute tutorial about how to find it.

Category: Support

Support for our items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with the latest software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins that are not bundled with the theme
Category: Support

Please register a new account and open a new ticket at our support center.

Category: Support

If you get either of these messages it means that you have not uploaded the correct folder. Make sure that you are uploading the theme folder only, and NOT the entire downloaded zip file from ThemeForest. See this tutorial for further assistance.

Category: Support

We are 100% confidential with our buyer’s credentials and you should not worry. We do however recommend creating temporary access details (for back-end or FTP). For example instead of providing us your personal account, try creating a temporary username like themeenergy_support which you can then disable after we solve the problems.

Category: Support

Unfortunately no. Also we can’t guarantee that all plugins will work with our themes and templates. We can also not be held responsible for third-party plugins and their functionality or customization.

Category: Support